Procedure

How to file a complaint? 

What is?

  • This service is provided by EthicsGlobal, a specialist in anonymous and confidential complaint management.


Contact us

  • Toll free number:
    • Mexico: 800-04-38422
    • Colombia: 01-800-518-9191
  • Web Assistant
  • E-mail


How it works?


Toll free number

  • The complainant should try to have the most important information before filing a complaint, in order to answer the questions: Who? When? Where? How? And evidence (if any)
  • The complainant will contact an advisor by phone or chat
  • The advisor will hear and support the complainant´s request by making questions that may help with the investigation process
  • The advisor will indicate how to submit evidence in case the complainant has them
  • The complainant will receive a report tracking number, which is very important to keep so you can make a follow up in the future


E-mail

  • The complainant should try to have the most important information before filing a complaint, in order to answer the questions: Who? When? Where? How?
  • The complainant can send an email address to tangelo@ethicsglobal.com explaining the facts
  • An advisor will send a report tracking number, which is very important to keep so you can make a follow up in the future


Follow up


The complainant can call back at any time or go to the website tangelo.ethicsglobal.com and provide the tracking number of the report previously given to them to find out:

  • Status
  • Resolution and corrective measures
  • Adding new information
  • Adding a repeated occurrence to the complaint
  • Submit evidence